Support

Last updated: 6 September 2026

How to reach us

Write to support@thirds.ai. One mailbox handles every question: help with a template, billing, abuse reports, privacy requests, and account problems.

What to include

• The email address of your account.
• The job ID or request ID, if your question is about one job.
• The page or file address that shows the problem.

Never send card numbers, API keys, or private documents. We do not need them, and email cannot keep them safe.

What we answer and when

You get a first answer within five working days. A paying customer gets an answer sooner when we can. We tell you when we need more time.

Service status

status.thirds.ai shows whether the service is up, and it records past incidents.

Help pages

• The documentation shows how to make templates, render files, and connect the API and MCP.
• Retry requests and download files explains how to retry work without a second charge.
• Understand credits and billing explains what each action costs.

Report abuse or a rights problem

The Acceptable use policy lists what you cannot do with thirds.ai, and it explains how to report a problem and what we do next.

Billing and refunds

Refunds and cancellation explains the trial, cancellation, credit packs, and refunds. For a billing mistake, write to support with the invoice number or job ID.

Privacy requests

The Privacy policy explains what we store and the rights you have. Write to support to ask for a copy of your data, a correction, or deletion.

Account closure

You can close your account yourself on the account closure page. Closure removes your templates, files, and keys, and it cancels any plan. Write to support if you cannot sign in to close it.