Refunds and cancellation

Last updated 4 October 2026

Cancel your plan from Billing and keep access until your paid period ends. We don't give partial refunds for unused plan time or plan credits.

The pricing page shows the current plans and prices, and Understand credits and billing explains how credits work.

The free plan

The free plan needs no card. A verified account gets 50 credits each month, and unused free credits expire when your next monthly credits arrive. There is nothing to refund on the free plan.

The $1 trial

You can try Starter for $1 for your first week. You add a card, and we charge the $1 when the trial starts. The trial gives you 500 trial credits, and these credits expire when the trial ends. Overage is off during the trial. Only Starter has a trial, and each account gets one.

After 7 days the trial becomes Starter at $29 a month, or $290 a year if you chose yearly. If you cancel before the trial ends, you keep access until the end of the trial and you pay nothing more. We don't refund the $1.

Monthly and yearly plans

Starter costs $29 a month or $290 a year. Growth costs $79 a month or $790 a year. Scale costs $199 a month or $1,990 a year. We charge your card at the start of each period.

You can cancel at any time from the billing portal on your billing page. Your access and your plan credits stay until the paid period ends. We do not give partial refunds for unused time or unused credits.

Credit packs

A credit pack is a one-time purchase. You can buy 500 credits for $10, 1,500 credits for $25, or 7,500 credits for $100. Pack credits expire 12 months after payment.

We do not refund a pack once you use any of its credits. If you buy a pack by mistake and you have not used any of its credits, write to support within 14 days of payment and we refund it.

Overage

An active paid plan can keep working after its plan credits run out. Each extra credit costs $0.015, and we bill overage as it builds up. We do not refund overage that you have used. Understand credits and billing explains how to cap overage on an API key.

Failed work

A PDF, image, or AI task that fails never costs credits. We return the credits to your balance automatically.

Billing mistakes

If we charge you twice, or your credits do not appear after checkout, we correct it. Refresh your billing page first, because credits appear only after we confirm the payment. If the balance stays wrong, write to support with the job ID or the invoice number.

How to ask

Write to support at support@thirds.ai with the email address of your account and the invoice number or job ID. Keep card numbers, API keys, and private documents out of the message.

Your legal rights

These rules follow the law of England and Wales. Nothing on this page removes a right that consumer law gives you and does not let us remove.