Refunds and cancellation
Last updated: 6 September 2026
This page explains what you pay for, when you can cancel, and when we give money or credits back. The pricing page shows the current plans and prices, and Understand credits and billing explains how credits work.
The free plan
The free plan needs no card. A verified account gets 25 credits each month, and unused free credits expire when the next month starts. There is nothing to refund on the free plan.
The seven-day trial
Your first paid plan starts with a seven-day trial, and you add a card when the trial starts. The trial gives you 1,500 trial credits, and these credits expire when the trial ends. Overage is off during the trial.
The first plan charge happens when the trial ends. If you cancel before the trial ends, you keep access until the end of the trial and you pay nothing. Each account gets one trial.
Monthly and yearly plans
Starter costs $29 a month or $290 a year. Growth costs $79 a month or $790 a year. Scale costs $199 a month or $1,990 a year. We charge your card at the start of each period.
You can cancel at any time from the billing portal on your billing page. Your access and your plan credits stay until the paid period ends. We do not give partial refunds for unused time or unused credits.
Credit packs
A credit pack is a one-time purchase. You can buy 1,500 credits for $10, 4,000 credits for $25, or 17,500 credits for $100. Pack credits expire 12 months after payment.
We do not refund a pack once you use any of its credits. If you buy a pack by mistake and you have not used any of its credits, write to support within 14 days of payment and we refund it.
Overage
An active paid plan can keep working after its plan credits run out. Each extra credit costs $0.008, and we bill overage as it builds up. We do not refund overage that you have used. Understand credits and billing explains how to cap overage on an API key.
Failed work
A render that fails never costs credits, and AI work that fails never costs credits. thirds.ai returns the reserved credits to your balance on its own, so you do not need to ask.
Billing mistakes
If we charge you twice, or your credits do not appear after checkout, we correct it. Refresh your billing page first, because credits appear only after we confirm the payment. If the balance stays wrong, write to support with the job ID or the invoice number.
How to ask
Write to support@thirds.ai with the email address of your account and the invoice number or job ID. You get a first answer within five working days. Keep card numbers, API keys, and private documents out of the message.
Your legal rights
These rules follow the law of England and Wales. Nothing on this page removes a right that consumer law gives you and does not let us remove.